Cancel anytime
You may cancel a paid Snap It plan online through the billing portal without contacting support. Access normally continues until the end of the current paid period and the subscription will not renew. We will provide a written confirmation where required.
First-purchase guarantee
You may request a full refund of your first Snap It subscription payment within 14 calendar days of purchase by contacting contact@hellosnapit.com from your account email. This guarantee applies once per customer. A full refund cancels paid access immediately; your account returns to Free and remains subject to its lifetime allowance.
Renewals and billing errors
Renewal charges are non-refundable except where law requires otherwise. Contact us within 14 days if there is a duplicate charge, billing error, or verified service defect. We may issue a full or partial refund after review. A partial refund does not cancel access for the current paid period.
Consumer rights
This policy does not limit mandatory cancellation, cooling-off, refund, or digital-content rights that apply where you live. If you request immediate access during a statutory cancellation period, the consequences will be explained at checkout where required.
Gemini charges
Snap It subscriptions and Google Gemini usage are separate. We cannot refund charges made by Google under your API project. Contact Google for provider billing disputes.